Claims management

Complaints

In order to deal with claims as smooth as possible please follow the instructions and use the claims form that is published below.

The instructions are for clarification and supplement to NL17 and KL20, and is designed to facilitate complaints handling in the event of failure or problem witha Nexans delivered product.

Claims may be made only by Nexans direct ordering customers. For goods purchased through wholesaler, complaints shall be directed there.

Transport claims must be sent to us no later than five days after delivery.
NOTE! In order to have the claim accepted by the carrier, a signed waybill where the damage is noted is required.

For more information, please contact us. See details below.

 

Nexans Customer Service

Complaints Coordinator
Phone +46 325 80 000
complaints.fi@nexans.com